What is the Keeps Refund & Return Policy?
Written by Demetri Karagas Last Updated 5/18/2026
Refunds & Returns
All purchases of Keeps treatments are final because treatments dispensed for you cannot be used for another patient. Our pharmacy prohibits the return of prescription medications, and all other treatments, due to consumer safety regulations. This means that we are unable to accept returns of treatment for refunds, even if it is unused.
Exchanges (if applicable)
With that said, we want you to receive high-quality products that are ready to use. That means we will replace items if they are defective or damaged. Contact us within 48 hours if you need to exchange it for the same item. Please call us at 551-290-3248 from 8am ET to 8pm ET, chat us by clicking on "Support" in the bottom right corner of the Keeps.com website, or email us at help@keeps.com, and we'll coordinate with you how to exchange your order.
- Email: Monday - Sunday, 8am-8pm EST
- Chat: Monday - Sunday, 8am-8pm EST
- Phone Support: Monday - Sunday, 8am-8pm EST
Our Refund and Return Policy is part of our Terms of Service agreement.
Hair concerns?
We've got you covered
Still have questions?
Our Support Team hours are:
Monday - Sunday
8am-8pm EST
Monday - Sunday
Phone support
8am-8pm EST
Please call us at (551) 290-3248, or email us at help@keeps.com.