# What is the Keeps Refund & Return Policy?

Written by Demetri Karagas Last Updated 5/18/2026

## Refunds & Returns

All purchases of Keeps treatments are final because treatments dispensed for you cannot be used for another patient. Our pharmacy prohibits the return of prescription medications, and all other treatments, due to consumer safety regulations. This means that we are unable to accept returns of treatment for refunds, even if it is unused.

## Exchanges (if applicable)

With that said, we want you to receive high-quality products that are ready to use. That means we will replace items if they are defective or damaged. Contact us within 48 hours if you need to exchange it for the same item. Please call us at 551-290-3248 from 8am ET to 8pm ET, chat us by clicking on "Support" in the bottom right corner of the [Keeps.com](https://www.keeps.com/) website, or email us at [help@keeps.com](mailto:help@keeps.com), and we'll coordinate with you how to exchange your order.

[Our Support Team hours are](https://www.keeps.com/contact):

- Email: Monday - Sunday, 8am-8pm EST
- Chat: Monday - Sunday, 8am-8pm EST
- Phone Support: Monday - Sunday, 8am-8pm EST

**Our [Refund and Return Policy](https://keeps.com/legal/return-policy) is part of our Terms of Service agreement.**

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## Still have questions?

Our Support Team hours are:

**Monday - Sunday**

Email

8am-8pm EST

**Monday - Sunday**

Phone support

8am-8pm EST

Please call us at (551) 290-3248, or email us at help@keeps.com.